Benefits of Call Logging

Many UK based business nowadays can benefit greatly from implementing call logging and call recording systems. The benefits of call logging and call recording largely depends on your situation and the type of business you are.

Denwa Communications are a UK supplier of Call Recording and Call Logging products, our experience of these products compliments our service and support of business telephone system solutions. Whether you are an office, call centre or multi-site operation we have solutions from some of the UKs most reputable telephone system manufacturers such as Mitel, Avaya, Panasonic and Samsung to name but a few.

Our corporate web site is www.denwa.uk.com, however, we have put together a series of specialised websites allowing you to easily concentrate on one technology at a time and gather the information you need before choosing your call logging and call recording solution.

Both sites have questions and answers and brochures for you to download and take away with you. If you need any further assistance or want to progress to the next stage and request a quotation please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0845 076 1001.

Here is a breakdown of benefits for Call Logging;

Yield management - Unless a phone system is used, clearly there is no point in having it. By being able to make sure that the phones are being used and by whom, it is easy to find out who is being the most productive. This information can be used to generate reports that outline phone usage and other useful statistics for management and analysis.

Lower Costs - Hotels, for example, often use call logging systems in order to find out when most calls are made, to what regions and how long on average a call might take. This information makes it easier to chose a telecommunications provider, or negotiate a more preferential rate to allow the company to operate more profitably.

Call Analysis - It enables supervisors and management to analyse trends and call patterns and to be able to allocate appropriate resources to specific campaigns or busy periods.

• Provides an audit trail of conversations for compliance and legal purposes rather like email can be used as evidence.
• It is possible to see the duration of calls and who a call may have been transferred to.
• It is possible to find out in detail which department or individuals are making calls and allocate costs accordingly. This means that budgets can be better managed and costs allocated accurately.

Fraud - It is easier to detect if someone is using or abusing the telephone system whether for personal or indeed illegal purposes.

What can I expect to gain from implementing Call Logging?

It is difficult to give a typical figure that you should expect as a Return on Investment (RoI) because there are a number of factors that influence this calculation.

In some instances organisations have no choice but to implement a call recording system. That said, those that are governed by the FSA and other regulations will still benefit from the call logging and monitoring system because they will still see the same benefits. Remember that not being compliant can lead to heavy fines and potentially imprisonment of the directors. A call recording system can rapidly return a RoI if it prevents or protects a company from a single law suit.